This policy will help you understand the following:
1、 How do we collect and use your personal data
2、 On what legal basis do we process your personal data
3、 How do we store and protect personal data
4、 How do we entrust, share, transfer and publicly disclose your personal data
5、 What rights do you have
- How to transfer your personal data outside the EU/EEA
- Special Agreement on minors' privacy rights
8、 Application and revision of this policy
9、 How to contact us
- Key words in this policy
Please note that this policy only applies to this APP. If you use other products or services we provide, please refer to other privacy policies applicable to the products or services.
1. We will explain to you what kind of personal data we collect so that you can understand the category, purpose, scope and method of your specific personal information we collect for this application.
2. When you use some functions, we will process some special types of your personal data (such as sensitive personal information) in accordance with relevant laws and regulations, after informing and obtaining your explicit authorization. Refusing authorization will only make you unable to Use specific functions related to this application, but does not affect your normal use of the core functions of this application.
You understand that this policy is closely related to your use of services related to this application. We recommend that you carefully read and understand the entire content of this policy, and make the choices you think are appropriate. The clauses in the policy that have or may have a significant relationship with your rights and interests are marked in bold to remind you of your attention.
If you have any questions about this policy, or any related complaints or comments, please contact [https://www.puppyoo.com], and we will process your request in a timely manner. We are happy to solve your problems and meet your needs.
You understand and agree that as long as you click the "Agree" or "Confirm" button in the account registration procedure and complete the registration process of this application, or use this application in any way, it means that you have read and agree to accept all of this policy content.
1. What kind of personal data do we collect about you
In order to better provide you with services and realize the basic functions of this application, we collect your personal data as follows [please confirm whether there are omissions or errors in the personal data collected]:
1）. Personal data that identifies you
When you register for this application account and use this application products and services, we will collect and store your personal data, including your email address, login password, uploaded avatar information, etc. Our purpose of collecting and using this information is to provide you with product login and function usage services, for example, after you successfully register an account, we will send you account verification, major changes and updates of service functions, technical and security notifications, etc. You can refuse to receive such emails or pushes through your personal settings in the email.
2). Your robot device information
In order to enable you to operate the relevant equipment smoothly and ensure the normal operation of the equipment, when you use this application to register and bind the device online, we will collect your terminal device information (including device ID, serial number or device MAC address, IP address). In special circumstances, such as when an equipment fault is reported, we will collect the equipment cleaning outline to help you deal with the fault report.
3). Equipment cleaning related data
The cleaning data of the device you use will be in the form of a log, including the cleaning outline, route, area, cleaning area, date and time. Only the last 20 cleaning data are stored in your device and our server.
4). Network data
In the process of using the robot device, the device will record the WIFI information (SSID and password) required for networking.
5). Your time zone, approximate location (region)
In order to use accurate time and connect this application to the server closest to you, we need to get your region and time zone.
6). Third-party service data
When using this application, you can use the authorization service provided by a third party (Facebook, Twitter) to achieve quick login to this application. We will store the user ID, username, and token data provided by the third-party service to log in only for you. You can delete these data by unbinding operation in "Account Management -> Facebook (or Twitter)" in this application.
You can use the smart speaker skills services we provide on Amazon and Google platforms, and associate your account and device data with the smart speaker services with your authorization to operate and control your device through voice.
7). Other information
In order to ensure the quality of the services we provide you and the security of your personal data, when you use this application service through your mobile device client, we may record the type of service you use, how you use the service, operation information when using the service, and Other service-related log information, such as your IP address, the version and device identification code used by the mobile device, and the device identifier.
You understand and agree that in accordance with applicable laws and regulations, court orders or other legal procedures, administrative or judicial mandatory requirements, we can provide your personal data to the corresponding competent authority without your authorization.
2. On what legal basis do we process your personal data
We only collect and process your personal data within the scope necessary to achieve the above purpose. These processing actions are for fulfilling your relationship with the puppyoo series vacuum cleaner [Does this APP only involve vacuum cleaners without other products? Please confirm] the obligations stipulated in the purchase agreement and the data processing activities necessary for the application provided to you, so we take the necessary fulfillment of the contract as the legal basis for the above data processing activities.
3. How do we store and protect your personal data
1). Where we store your information. Your personal data will be properly stored on our rented Amazon server located in the United States-Northern Virginia or Germany-Frankfurt or Singapore according to the registration place you choose. Please pay attention to the applicable laws and regulations and personal data in different countries/regions There are different levels of protection, please make your choice truthfully and accurately. When you have not used the products and services of this application within one year, we will retain your personal data during this period. After three months have passed, if you still have not used the products or services of this app, we will delete your personal data or anonymize it in time.
2). Our data security capabilities and policies. The servers we use have industry-leading security capabilities, which can fully protect your personal data. To protect your information security, we are also committed to using various security technologies and supporting management systems to prevent your information from being leaked, destroyed or lost. At the same time, we have established a relevant internal control system, adopt the principle of minimum authorization for staff who may have access to your information, strictly control the data access process and approval mechanism, and strive to protect your personal data from unauthorized access, use, and disclosure , Modification, destruction, damage, loss or other forms of illegal processing.
3). Our reporting mechanism for personal information security incidents. Please understand that due to technical limitations and various malicious methods that may exist, personal information security incidents may unfortunately occur due to factors beyond our control. If a security incident occurs, we will promptly inform you in accordance with the requirements of relevant laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions that you can prevent and reduce risks on your own, and Your remedies etc. We will promptly inform you of the relevant situation of the incident by email, letter, telephone or push notification. When it is difficult to inform you one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
4). We delete your information. If we stop serving you or stop operating, we will promptly stop continuing to process your personal information, and will notify you of the stop-of-operation notice in the form of one-by-one delivery or announcement. At the same time, we will respond to all relevant laws and regulations. The personal information held by you is deleted or anonymized. If you know or have reasons to prove that your personal data has been lost, stolen, misappropriated, or otherwise invaded, or there is any actual or suspected misappropriation of your personal data, you can contact us in time.
4. How do we entrust, share, transfer and publicly disclose your personal information
(1) Entrusted processing
In principle, we only transfer your personal data to third parties when we inform and obtain your authorization. To ensure the security of your personal data, we follow the principle of minimization and comply with applicable legal requirements to entrust, share, transfer or disclose your personal data to the following third parties.
1) Software service provider
In order to enable you to better use the relevant functions and services of this APP, we will entrust third-party software service providers to provide software technology development and maintenance services, and may need to collect your IP address and device MAC address.
2) Equipment control program service provider
In order to enable you to better control the device to execute related commands, instructions and other related functions and services through this APP, we will
To entrust the relevant service provider to provide the service of the control program of this application device, you need to use the WIFI information (SSID and password) required by the device you provide for networking.
3) Cloud server provider
We may entrust AWS (Amazon) to provide us with underlying cloud service support, and we will strictly follow the two parties' use agreement (https://aws.amazon.com/cn/privacy) and corresponding technical security measures to protect your personal data processing Security and compliance of activities.
4) SDK service provider
Puppyoo promises you that when we entrust a third party to process personal information, we will comply with the following requirements:
1. Will not collect and process your personal data beyond the scope necessary to achieve the purpose of this policy;
2. Conduct strict security tests on the data security capabilities of third-party service providers in advance, and agree strict data protection measures with authorized partners to ensure that they have the data security capabilities required by relevant laws and regulations;
3. We have signed a data processing agreement with relevant third-party service providers to fully guarantee the legal and safe processing of your personal data;
4. Accurately and promptly record and save records of your personal data processing activities to ensure your information security and realize your rights to your personal data.
5. When the entrusted relationship is terminated, request the third-party service provider to delete your personal data and destroy the copy of the relevant data.
We will not transfer your personal data to any company, organization or individual other than Puppy and its affiliates, except in the following cases:
1) Obtain your explicit authorization or consent in advance;
2) Meet the requirements of laws, regulations, legal procedures or mandatory government requirements or judicial rulings;
(3) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
1) Obtain your explicit consent;
2) Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities.
Information you actively share with others
You can provide feedback through this application to help more users enjoy more accurate information
You can share your personal device with your family or other users through the "Share Device" function. Please give full consideration to the reputation of the information recipients before sharing ,to understand how they handle your information for prudent decision-making.
Please agree and note that when you take the initiative to share information with others, there is an unknown and unpreventable risk of data disclosure. The related risks arising from this, except for our failure to perform information protection responsibilities, are your own bear.
Exceptions to prior authorization to share, transfer, or publicly disclose your personal data
Please understand that in the following situations, we do not need to obtain your prior authorization when sharing, transferring, or publicly disclosing personal data:
1) Directly related to national security and national defense security;
2) Directly related to public safety, public health, and major public interests;
3) Directly related to criminal investigation, prosecution, trial and execution of judgments;
4) In order to protect your or other individuals' life, property and other major legal rights and interests but difficult to obtain their consent;
5) Personal information disclosed to the public by yourself;
6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
7) Other circumstances stipulated by laws and regulations.
According to laws and regulations, sharing and transferring personal data that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the subject of personal information does not belong to the external sharing, transfer, and public disclosure of personal information. The storage and processing will not need to notify you separately and obtain your consent.
1）How do you access and correct your personal information. Log into your puppyoo account from application, click "Me -> Personal Center" to view or modify your personal information, or make related privacy and security settings
2）How do you delete your personal information. You have the right to request the deletion of your personal data when the processing of your personal data is no longer necessary for the purpose for which we collect or process such data. You can contact [https://www.puppyoo.com] or through online customer service to request the deletion of your personal information collected under the violation.
3）How do you correct your personal information. If you find that your personal information collected and stored by us is wrong or your personal data has changed, you can contact [https://www.puppyoo.com] or request correction by email. You have the right to request to update or correct inaccurate or incomplete personal data.
4）Data portability: You have the right to request that we transfer personal data to you or another controller in a structured, universal, machine-readable, and technically feasible way.
5）Right to restrict processing: If we no longer need to process your personal data but you need the data related to legal claims, or we have processed your personal data illegally but you do not require us to delete such data, While requesting data correction or objecting to data processing, you have the right to restrict our processing of your personal data. When you exercise this right, we will continue to store your personal data, and will only obtain your consent and only for the purpose of filing, exercising or defending legal claims, protecting the legal rights of others, or for important public interest purposes Deal with it only when;
6）The right to lodge a complaint with the supervisory authority: If you have any objections to our data processing activities and this policy, you have the right to lodge a complaint with the supervisory authority in your country or region.
We guarantee that you can legally exercise the relevant rights described in this article by contacting us or through settings. Please note that we may ask you to verify your identity and request before taking further action on your request. Under normal circumstances, we will not charge you any fees unless this request exceeds the usual requirements. If you have any questions, please feel free to contact us.
7）How do you log off your puppy account?
You can log into this application and visit Account Management -> Logout Account. Please note that after your account is cancelled, we will delete or anonymize your personal information.
6.How to transfer your personal data outside the EU/EEA
Due to the normal operation and maintenance of this application, the service provider we entrusted needs to remotely access your personal data from other countries or regions (including China) outside the EU/EEA. The level of personal data protection in these countries or regions may be not as good as the EU/EEA. In order to fully protect the security of your personal data, we have signed a standard agreement text for cross-border data transmission as the corresponding transmission mechanism. You can get the corresponding transmission protocol text by contacting us.
7.How do we handle the personal information of minors
We attach great importance to the protection of minors’ information. Our products, websites and services are mainly adult-oriented. Without the consent of their parents or guardians, minors may not create their own user accounts. In the case of collecting personal information of minors with parental consent, we will only use or publicly disclose this information when permitted by law, the parent or guardian's explicit consent, or the protection of minors is necessary.
In principle, we treat anyone under the age of 16 as a minor, except where local laws and customs have different definitions of minors. If we find that we have collected personal information of minors without first obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.
If you are a minor, it is recommended that you ask your guardian to read this policy carefully, and use our products and/or services or provide us with information with the consent of your guardian.
If your guardian does not agree with you to use our services or provide us with information in accordance with this policy, please immediately terminate the use of our services and notify us in time so that we can take corresponding measures.
If the guardian finds that we have collected personal information of minors without the consent of the guardian, please contact us via https://www.puppyoo.com and we will try to delete the relevant data as soon as possible.
8.Application and revision of policy
9.How to contact us
If you have any comments, suggestions or questions about this policy, or have requests and consultations about your personal data, you can contact us in the following ways. In principle, we will reply within 30 days.
Contact: Puppyoo Global
Address: TOWER C, HEQIAO MANSION, NO. JIA 8, GUANGHUA ROAD, CHAOYANG DISTRICT, BEIJING, CHINA
10.Key words description in this policy
The "affiliated company" in this policy refers to all enterprises and commercial entities that directly or indirectly hold more than 50% of the voting shares of a company, or control the management of the company through contracts, special voting rights or voting entrustment agreements.
"You" refers to the user who uses the products and services of this application
"Personal data" refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. Personal data includes basic personal information, personal identification information, personal biometric information, network identification information, personal health and physiological information, personal education and work information, personal property information, personal communication information, contact information, personal Internet records, and personal commonly used equipment Information, personal location information, etc. For the avoidance of doubt, personal information includes but is not limited to personal sensitive information.
"Personal sensitive information" refers to personal information that, once leaked, illegally provided, or misused, may endanger the safety of people and property, and easily lead to personal reputation, physical and mental health damage, or discriminatory treatment. Personal sensitive information includes personal property information, personal health and physiological information, personal biometric information, personal identification information, network identification information, etc.
"De-identification" refers to the process of technically processing personal information to make it impossible to identify the subject of personal information without resorting to additional information.
"Anonymization" refers to a process in which the subject of personal information cannot be identified through technical processing of personal information, and the processed information cannot be restored.